Refund Policy for Serene Skin Club

Effective Date: June 20th, 2024

1. Introduction

At Serene Skin Club, we are dedicated to providing exceptional beauty and spa services. This Refund Policy outlines the circumstances under which refunds may be issued for our services and products. By using our services, you agree to this Refund Policy.

2. Service Refunds

  • Service Satisfaction: If you are not satisfied with a service you received, please notify us before you leave the spa. We will make every effort to address your concerns immediately. If a resolution cannot be reached, we may offer a complimentary service of equal value or issue a partial or full refund at our discretion.

  • Service Not Rendered: If we are unable to provide a scheduled service due to our error or unforeseen circumstances, you will be offered a rescheduled appointment or a full refund.

3. Product Refunds

  • Eligibility: Products purchased at Serene Skin Club are eligible for a refund if they are returned unused, in their original packaging, and with the original receipt within 14 days of purchase.

  • Non-Returnable Items: Certain items such as opened skincare products, gift cards, and promotional items are non-returnable and non-refundable.

4. Packages and Memberships

  • Packages: Refunds for pre-paid service packages will be prorated based on the number of used services and any applicable discounts.

  • Memberships: Membership fees are generally non-refundable. Exceptions may be made in cases of medical conditions or relocation, at the management's discretion.

5. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash. Gift cards may be transferred to another person or used for services and products at Serene Skin Club.

6. Cancellation and No-Show Policy

  • Cancellations: We require at least 24 hours' notice for cancellations. Late cancellations may incur a fee equal to 50% of the scheduled service. Deposits will not be refunded.

  • No-Shows: No-shows will be charged the full amount of the scheduled service.

7. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your name and contact information.

  • The date of the service or product purchase.

  • A detailed explanation of the issue.

You can reach us at:

Serene Skin Club
38 W 32nd Street Suite 1310 (12A)
New York City, NY 10001
Phone: (917) 688-5938
Email: hello@sereneskinclub.com

8. Processing Refunds

  • Timeframe: Refunds will be processed within 7-10 business days after approval.

  • Method: Refunds will be issued using the original payment method. For cash payments, refunds will be provided by check or store credit.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website. You are advised to review this Refund Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Serene Skin Club
38 W 32nd Street Suite 1310 (12A)
New York City, NY 10001
Phone: (917) 688-5938
Email: hello@sereneskinclub.com

10. Consent

By using our services, you consent to the collection and use of your personal information as described in this Refund Policy.